Frequently Asked Questions

Consulting

  • How do I find out more about the services provided by SCG Food Safety?

    Suppliers can call our customer support department at +1 202 851 83 28 to schedule a free food safety consultation with one of our experienced consultants.

  • More and more buyers (and some suppliers) are asking about our third party audits, GFSI, SQF,Global GAP certification. How can SCG help us become a certified company?

    Please call our support team to schedule a presentation or virtual appointment with our consulting team. SCG, will evaluate where your company is now, with regard to regulatory compliance and determine what the company needs to do to successfully pass a third-party certification audit.

    Consultants will review documents, conduct a physical inspection of the facility, and provide a comprehensive report so management has a full understanding of the necessary preparations and possible expenses necessary to achieve certification

  • Once my company has gained certification, how do I retain my certification from year to year?

    Many suppliers have voiced concerns about their ability to maintain all the mandatory regulatory food safety administrative and monitoring requirements necessary to retain their annual certification.

    SCG has responded by offering a retainer-based support service that continues to provide newly certified customers with the same level of support present in gaining certification.

    This service includes a weekly presence at the certified facility throughout the year and frees management to focus on growing the business. SCG also handles any interactions with the various regulatory agencies (FDA, USDA, state health, county health, DPR (pesticide regulation), etc. SCG also has access to significant resources that can help your company grow without interruption.


Software

  • How does SustainChains verify and monitor my supplier's food safety compliance?

    SustainChains successful approach to managing supplier’s documents is the result of combining the customizable supply chain platform and direct ”hands-on interaction by SCG support members.

  • Can you explain how SustainChains can help me grow my business?

    SustainChains has developed a unique CRM platform that can enable your operation to grow in accordance with industry standards, Through automation, you can access real-time information 24/7 (via computer and/or phone) and design an “all operations” monitoring system which can help you make better decisions about “next steps”.

    In fully understanding your company’s strengths and weaknesses, you can minimize missteps, plan growth and diversity strategies and improve relationships with suppliers and buyers along the way.

  • Can SustainChains customize a platform according to the needs of my company?

    SustainChains, specializes in creating custom software. Our team of programmers understands that all businesses are unique. Our focus is to listen to the needs of our clients and create a friendly platform that automates and supports our clients.